The Perth metropolitan area (Perth metro) includes postcodes within this range; 6000 to 6214 and 6800 to 6999.
Postage within Perth metro is $9, for orders that weigh less than 20 kilos. For every additional 20 kilos, or part thereof, a charge of $7 is applied. For example, the postage charge for an order weighing 20 kilos or less is $9. The postage charge for an order weighing between 20 and 40 kilos is $16. Please note that postage is calculated on the Gross Weight of a product. Therefore a product listed as being 500g Net Weight will have the postage calculated on 500g PLUS the weight of the individual packaging for that product.
SPECIAL PERTH METRO OFFER - FREE SHIPPING FOR ORDERS $100 AND ABOVE! When placing your order use the voucher code "PERTH" when your purchase order is above $100 and your shipping will be free. (Please note this is for Perth metro customers only whose post codes are in the range detailed above).
AUSTRALIA WIDE OUTSIDE PERTH METRO
Postage outside of Perth metro is $10.50, for orders that weigh less than 5 kilos. For every additional 5 kilos, or part thereof, a charge of $8.50 is applied. For example, the postage charge for an order weighing 5 kilos or less is $10.50. The postage charge for an order weighing between 5 and 10 kilos is $19.00. Please note that postage is calculated on the Gross Weight of a product. Therefore a product listed as being 500g Net Weight will have the postage calculated on 500g PLUS the weight of the individual packaging for that product.
INTERNATIONAL
We can only deliver to an address located within Australia. We cannot deliver to any other international destination.
DELIVERY TIMES
Orders are shipped on the first working day of the week to help prevent temperature sensitive items being held in transit over the weekend. Temperature sensitive items include, but are not limited to, the Hoppers range of colours and any chocolate product.
Many of the products available on Healthy Shelf are produced by small manufacturers and are sourced to order. Please note, because of these two points it may take up to 10 working days for your order to be shipped.
Once shipped delivery* takes between 2 to 5 days working days within Western Australia, and between 5 to 7 working days to any other Australian State or Territory. May take longer to regional areas or New Zealand.
*Pre-ordered items excepted. Pre-ordered items will be delivered in accordance with the time frame stated upon their respective page upon the Healthy Shelf website.
*Wholesale orders may be excepted and will be delivered in accordance with the time frame arranged during the order process.
Delivery will not commence until payment has been completed in full, please note that when paying with methods such as e-cheque it may take several days for the payment to be completed.
PACKAGE TRACKING
All orders delivered by Healthy Shelf have an Australian Post tracking ID generated for them. Please contact us if you wish to track your order or have any concerns regarding its' delivery.
PAYMENT
Payment is made when your order is completed via our online shopping cart, using PayPal. You do not have to setup a PayPal account, our shopping cart also accepts VISA and Mastercard. We do not charge a surcharge for payments using credit cards.
Should you wish to arrange to pay by direct debit, cash or another payment method please email mail@healthyshelf.com.au or call Linda on 0419 949 086. Please note that when paying with methods such as by cheque it may take several days for the payment to be completed and delivery will not commence until payment has been completed in full.
REFUND POLICY
We take care when packing your order, however we understand that it is possible products can be damaged while in transit. If this happens please return the products by post to be paid by us within 14 days. We will refund the cost of the damaged products.
We do not refund products if you change your mind.
PACKAGING
Healthy Shelf's policy is to reduce our impact on the environment.
Therefore we reuse all of the boxes our stock is supplied to us in. The primary filler used to pack orders is made from potato starch; this can be placed in your recycle bin or added to your compost. The filler we use is kindly being passed on to us after being used to transport non-toxic goods.
Should you be able to pass on used potato starch or packing boxes that have previously transported non-toxic goods, please contact Linda on 0419 949 086 or email at mail@healthyshelf.com.au to arrange collection.
